LSI News - October 2015

 Learning Systems International Awarded Department of Veterans Affairs VACAA Clinic Management Training Contract

Learning Systems International (LSI), a division of METCOR, Ltd., announced today that the Department of Veterans Affairs (VA) has awarded the firm the Clinic Management Training contract.  The Veterans Access, Choice, and Accountability Act (VACAA), section 303, requires that VA provide role-specific training to all personnel in jobs that affect scheduling and access for patients to VA outpatient clinics. As part of this initiative, LSI will provide on-site training at all 21 VISNs.  Training will be targeted to clinic leadership and will focus on the roles, responsibilities and requirements of the Clinic Lead and Operations Access Lead. Major topics will include selection and use of analysis tools for patient access metrics, identification and documentation of clinic issues, as well as development, implementation, and monitoring of viable strategies to solve patient access issues.

“VA is faced with a critical challenge to properly educate its staff to promote improved access to care for Veterans. We are proud to have the opportunity to contribute to the success of that mission,” said James Muldoon, CEO of LSI and a United States Air Force Veteran himself.

The Clinic Management Training program is contracted through the VA’s Employee Education System (EES), and will require on-site training at every VISN throughout the VA network.

About LSI

Learning Systems International (LSI), a division of METCOR, Ltd., is a Washington, DC-based, verified veteran owned small business that has been providing custom training solutions to both government and commercial clients since 1979.  LSI is a fast-paced, flexible company, and our success lies in building cost-effective training programs that address the needs of varied learning audiences and skill levels and often widely geographically dispersed organizations.  Some of LSI’s federal clients include Department of Veterans Affairs, Immigration and Customs Enforcement, Department of Defense, United States Postal Service, National Aeronautics and Space Administration, Food and Drug Administration and Administrative Office of US Courts.


Stacey Friedman, LSI, 202-638-2766,


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